Accelerated Learning Group (learngroup.net), based in Atlanta, did not give us the refund the promised after dragging me around for a few months and ended up cancelling the class on me.
In May, we paid $695 for Quark Xpress training class, promised for the end of the month. A few days before training date, Greg Parker called to let me know that the class has been cancelled because there weren't enough people in the class. He would get me into a private 1-on-1 class instead.
So I waited. And waited. He kept promising a date, and then cancelled the last minute a few more times. By July, he sent me an email apologizing for not being able to provide me with training class and referring me to another joint in Los Angeles. He said that he would offer us full refund.
A few weeks after that, there was no refund. We called. He was surprised that accounting has not sent us the money. And he confirmed that the situation has been fixed.
By August, we called again. And he said that there had been a miscommunication, and that the record showed a refund had been sent, but accounting hasn't sent out the money yet.
Last week, Tiffany has it and called directly. Greg Parker *is* the owner, the instructor, AND the accounting department. It's a one-man show!
So, where the fuck is our money, Greg???
He was supposed to call us back on Friday. Nope he didn't. Then Tiffany called again today, and he dodged her all over the place. We are moving to file a report with the credit card and Better Business Bureau as well.
Spread the words around, folks. You may save a few bucks going with Accelerated Learning Group instead of Sterling, but they will take your money to go float their business, give you empty promises, and then drag you along so your money would stretch a while for them while you're waiting for your refund.
TELL EVERYONE. DON'T USE ACCELERATED LEARNING GROUP!*UPDATE*
Thank you everyone who posted and voiced their opinions here about Accelerated Learning Group. Just want to give a quick up date that we did get refunded by the credit card company as further inquiry with ALG and Greg Parker went unanswered. Still no words from Better Business Bureau, but will follow up now that I got encouragement from others who've been cheated by ALG.
I have also sent in a complain to Quark who said they would look into the ALG, and offered to give me a discount at one of their authorized training facility. On Friday, per your suggestion, I also submit a complain to Adobe. Hopefully, someone would get this guy shut down real soon before more people get hurt.
Mike - Wishing you the best in your lawsuit. I hope you get the bastard for the rest of us. :-)